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Privacy Policy

Privacy

Queenstown Rafting is committed to protecting your privacy online. We only use the information we collect about you through our online forms to reply to your messages, use your comments online (with your permission) and to confirm bookings. Please read below for more information.

What information do we collect? How do we use it?

When you fill in our online forms we collect your personal details for our own marketing purposes only.

We take every step necessary to ensure your personal information is kept safe.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We only use cookies on our online forms to help us prevent getting unwanted spam.

Will Queenstown Rafting share the information it collects to outside parties?

Queenstown Rafting does not sell, trade, or rent your personal information to others.

Questions and Feedback

If you have any questions or feedback related to our Privacy Policy, please contact us.

Payments

All prices on the website are quoted and charged in New Zealand dollars and will appear on your bank or credit card statement as Queenstown Rafting. We use a secure payment method audited and approved by our bank.

Cancellation policies

Please contact as soon as possible to cancel or amend your trip.

Shotover/Kawarau and combo trips:

'No shows' or cancellations within 24 hours of departure are non-refundable.

Reservations can be transferred to another date, subject to availability, up to 48 hours prior to departure with no transfer fee incurred.

A transfer fee of $50 is required within 48 hours prior to departure - if space available.

Landsborough and Brodrick Wilderness trips:

30 days before departure = full refund less your deposit of $100.

Between 14 and 30 days before departure = 50% refund.

Less than two weeks - No refund.

Cancellations by Queenstown Rafting

Due to weather or adverse weather conditions rafting may not be able to operate for safety reasons, an alternative trip, date or refund will be offered.

Legal Notice:

INFORMATION ON THIS WEB SITE IS PROVIDED 'AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.

While every effort has been made to provide the most accurate information we advise that Information on this web site may contain technical inaccuracies or typographical errors. Queenstown Rafting may at any time and without notice make improvements and/or changes in the products and/or the programs described in this information.

Queenstown Rafting makes no representations whatsoever about any other web site which you may access through this one. When you access a non-Queenstown Rafting web site, please understand that it is independent from Queenstown Rafting, and that Queenstown Rafting has no control over the content on that web site. In addition, a link to a non-Queenstown Rafting web site does not mean that Queenstown Rafting endorses or accepts any responsibility for the content, or the use, of such web site.

IN NO EVENT WILL QUEENSTOWN RAFTING BE LIABLE TO ANY PARTY OR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.